1. Introduction

SWAT WEB INDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) operates the SWATMED platform (“SWATMED”, “Platform”), which provides digital healthcare-related services including appointment booking,
online consultations, digital prescriptions, home diagnostic test booking, and related healthcare services. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, mobile application, or related services.
By using SWATMED, you agree to the terms of this Privacy Policy.

2. Company Information

Company Name: SWAT WEB INDIA PRIVATE LIMITED
Registered Office:
Unit No. 203, 2nd Floor, Suite No. 498, SBR CV Towers, Sector-I, Sy No. 64, HUDA Techno Enclave, Madhapur,
Hyderabad – 500081, Telangana, India
Website: https://swatweb.in
Email: info@swatweb.in
Phone: +91 86395 169

3. Information We Collect

We may collect:

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender
• Address
• Profile Information
• Appointment Details
• Consultation Information
• Prescription Information
• Diagnostic Test Details
• Payment Information (processed securely through authorized payment gateways)
• Device Information
• IP Address
• Browser Information
• App Usage Information

4. How We Use Information

We use your information to:

• Create and manage your account
• Schedule healthcare appointments
• Facilitate online consultations
• Generate digital prescriptions
• Process payments
• Arrange home diagnostic services
• Improve our services
• Respond to customer support requests
• Prevent fraud and misuse
• Comply with legal obligations

5. Payment Information

Payments made through SWATMED are processed using secure third-party payment gateways. SWATMED does not store complete debit card, credit card, or banking credentials on its servers.

6. Information Sharing

We may share information with:

• Registered Doctors
• Diagnostic Laboratories
• Payment Gateway Providers
• Technology Service Providers
• Government Authorities where required by law

We do not sell personal information.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, or loss.

8. Data Retention

Personal information will be retained only for as long as necessary to provide services, comply with applicable laws, resolve disputes, and enforce our agreements.

9. Cookies

Our website and application may use cookies and similar technologies to improve user experience and analyze website performance.

10. Your Rights

You may:

• Access your profile information
• Request correction of inaccurate information
• Request account deletion (subject to applicable legal obligations)
• Contact us regarding privacy concerns

11. Children’s Privacy

SWATMED is intended for use by adults or under the supervision of a parent or legal guardian where applicable.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Revised versions will be published on our website and application.

13. Contact Us

Email: info@swatweb.in
Phone: +91 86395 169
Address:
SWAT WEB INDIA PRIVATE LIMITED
Unit No. 203, 2nd Floor, Suite No. 498, SBR CV Towers, Sector-I, Sy No. 64, HUDA Techno Enclave, Madhapur,
Hyderabad – 500081, Telangana, India.