1. Appointment Cancellation

Users may cancel appointments before the scheduled consultation time through the Platform, subject to the cancellation rules applicable to the selected healthcare provider.

2. Consultation Charges

Consultation fees paid for completed online consultations are generally non-refundable.

3. Doctor Unavailability

If a consultation is cancelled due to the doctor’s unavailability, users may:

• Reschedule the appointment; or
• Receive a refund, where applicable.

4. Home Diagnostic Tests

Home sample collection appointments may be cancelled before the assigned collection time.

If the sample has already been collected or laboratory processing has begun, cancellation or refund may not be available.

5. Failed Transactions

If payment is deducted but the booking is not confirmed due to a technical issue, the amount will be processed for refund after verification, in accordance with the payment gateway and banking timelines.

6. Duplicate Payments

Any duplicate payment identified after verification will be refunded to the original payment method.

7. Refund Timeline

Approved refunds are generally initiated within 7–10 business days. The actual credit timeline depends on the user’s bank or payment service provider.

8. Non-Refundable Situations

Refunds may not be provided for:

• Completed consultations
• Services already delivered
• Incorrect information provided by the user
• Misuse of promotional offers
• Violations of the Terms & Conditions

9. Contact for Refund Requests

Email: info@swatweb.in
Phone: +91 86395 169
Website: https://swatweb.in

All refund requests should include the registered mobile number, transaction reference, booking details, and a brief description of the issue.